Terms Of Business

1. Introduction

Welcome to our website. To avoid all misunderstandings, please read these terms of business carefully.  These terms relate to DabbaDrop subscriptions supplied to you through our website and should be read in conjunction with the our Privacy Policy which shall also apply.

You will be asked to expressly agree to these terms of business before you subscribe to DabbaDrop from our website.  

2. Information about us

Our full name is Madras Curries Private Limited, but we trade as ‘DabbaDrop’. We are registered in England and our registered office is Preston Park House, South Road, Brighton, East Sussex, England, BN1 6SB. Our company registration number is 11305503.

Our email address is hello@dabbadrop.co.uk 

3. Order process

For the steps you need to take in order to sign up to DabbaDrop, please see our FAQs’ page. The minimum order is the Weekly DabbaDrop plan. You must be at least 18 years of age (or a business operated by someone at least 18 years of age) to buy a DabbaDrop delivery.

Try before you buy offer (valid at certain periods at DabbaDrop discretion): If you are eligible for this offer, when we are running this promotion, your first curry will be free on your selected date and then you have 14 days following your first selected date to cancel your subscription. If you do not cancel, you are automatically on the plan you have chosen.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you sign up and create your account, you will receive an email from us confirming your order (“Confirmation”).  The Contract between us will only be formed when we send you the Confirmation. 

Occasionally, we may be out of stock of a particular meal or ingredients and in this case, we reserve the right to substitute an alternative dish within your plan. We will email you in advance if this is the case and advise you of the allergens list.

4. The DabbaDrop meals

The DabbaDrop menus are set out on our website here.

If you suffer from any food allergies, please check the ingredient list for your chosen meal for any allergens. If you are in any doubt, please do contact us BEFORE DELIVERY.

Your DabbaDrop meal will be delivered in a re-usable tiffin box (DABBA) that will be collected with your next DabbaDrop delivery. Please ensure that it is washed and clean before collection. Storage, cooking and re-heating instructions must be followed closely. Make sure that re-heated food is piping hot throughout. 

5. Price and payment

Prices for our DabbaDrop plans and extra dishes are quoted on our website. 

Payment must be made upon submission of your order and will be collected automatically at the 1 or 2 weekly intervals stated on your Confirmation.  We may withhold DabbaDrop deliveries and/or cancel the contract between us if the payment is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable). 

Your DabbaDrop service will continue automatically and payment will be collected on Mondays 12pm in the week of your delivery unless you notify us that you wish to cancel in accordance with clause 7 below. Prices for DabbaDrop are liable to change at any time, but changes will not affect orders that have already been placed and we will give you advance warning if our prices are likely to change.

DabbaDrop will waive the £15 sign up fee for new customers (for a limited time, at our discretion) as of 02.11.22. The reusable Dabba will appear in customers shopping carts, however the cost will be amended to £0.

Any customer who has received their dabba for £0 and is wishing to cancel their subscription can either
a) return their dabba within 14 days of cancellation (using our return label emailed over to you) or
b) keep their dabba for a fee of £15. Please note: if we have not received your return within 14 days of cancellation, a £15 fee will be charged to the card we have on file.

Any customer who has paid for their dabba tins can either keep their dabba or send it back via our return label - the choice is theirs. No charge will be applied either way.

6. Delivery policy

We deliver only to the postcodes listed on our website. All orders are delivered by our bicycle couriers at specified times or days for certain areas. You will receive an approximate delivery time on the day of your delivery. Please let us know your preferred safe space, protected from the elements, if you're not going to be in. We endeavour to deliver all DabbaDrop dinners before 6pm on your chosen delivery day, and will keep in touch if it looks to be later than this (ie. weather issues, cyclist breakdown etc)

Please be aware that by signing up you agree for your phone number to be passed on to our cyclists OR bicycle delivery company. Neither they nor DabbaDrop will use your personal information for anything other than the intended purpose which is to ensure your DabbaDrop gets to you in time for dinner. 

If you have entered alternative delivery instructions (for example “leave with a neighbour” or “leave in shed”) then this is entirely at your own risk and you will be responsible if the DabbaDrop goes missing. It is agreed that anyone at the delivery address is entitled to accept delivery.

If you’re not at home when we deliver, and we can’t find a safe space to leave your delivery, we will need to return the dabba to our headquarters and you will not be refunded in this event. If we can find a safe space to leave it, we’ll take a photo and email you so you know where that is. Your delivery is Ready-to-Heat, it will be delivered cold and ice packed and will need to be placed in the fridge within 1 hour or heated immediately. Please note we cannot accept liability for any deliveries that are left out or uneaten for longer than our recommendations.

You may reschedule delivery of your DabbaDrop by up to 21 days (by logging into your account or emailing us at hello@dabbadrop.co.uk) provided you give us 4 working days prior notice.

The time that your order is delivered on DabbaDrop day will vary week on week depending on traffic, weather and the number of deliveries to be made that day. If ordering regularly, you may notice that your delivery occurs at a similar time each week, however, we make no guarantee of this time and accept no liability for inconvenience or loss as a result of a deviation from it.

If you are going to be away on holiday and wish to pause the delivery, please email us or log into your account and move your subscription next delivery date until your return.

7. Changing your mind and cancellations 

Changing your mind: You may cancel your contract with us at any time by 12pm on the Monday prior to your next delivery date by writing to us at: hello@dabbadrop.co.uk. We will not take any further payments from you after this contact.

Due to the perishable nature of the DabbaDrop meals, you do not have a right to change your mind after delivery of the DabbaDrop meals under the Consumer Contracts Regulations.

In the unlikely event that you are not satisfied with the quality of the meal or have any other complaint, please do contact us right away. All refunds will be entirely at our discretion.

8. Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

9. Refunds and exchanges

Orders close and you are billed at 12pm on Mondays - you must contact us before this time to skip your order the same week to avoid being charged. If, due to unforeseen circumstances, you need to cancel on a Tuesday you may be eligible for a 50% refund. We’re sorry but cancellations on Wednesdays Thursdays or Fridays are not eligible for any refund, you are able to redirect your delivery and gift a nearby neighbour. All refunds will be entirely at our discretion.

If you cancel your contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

10. Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit or exclude any liability of a party in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11. Other important terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

If you are a consumer, please note that these terms are governed by English law. This means a Contract for the purchase of DabbaDrop through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland

12. Student discounts & ambassador program

Our student offers + discounts are made in partnership with Student Beans. All students that wish to avail our discounts must verify their eligibility and student status via Student Beans. Once a code is applied, it cannot be combined with any other codes available. If you choose to apply another code in your account dashboard, any existing codes will become invalid. 

For the ambassador program, student ambassadors will receive £10 commission on their referees first order. Once they have referred 6 individuals with active subscriptions, they will become eligible to receive 4 free dabbas for their hall, house, flat, etc. Ambassadors can only avail the free dabba deliveries for their hall, house, flat, etc. twice a year (a total of 8 dabbas).

13. Occasional Dabbas

When you purchase an Occasional Dabba, the price includes the cost of the dabba tin (£15). This fee is not refundable however if you subscribe to a DabbaDrop plan we will provide you with a code to take the £15 off, just as we have with other subscribers. Please note that you will have to pay the tiffin fee every time you order a new occasional dabba. We can collect the empty dabba but we won't be able to refund you for use of it.  

14. Communications between us

When we refer to "in writing" in these terms, this will include e-mail.

If you wish to contact us in writing for any reason, you can write to us by e-mail or by pre-paid post to: DabbaDrop at Excalibur works, Unit 11, 13 Argall Ave E10 7QE/or hello@dabbadrop.co.uk.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

Any change to your details must be notified to us promptly, either by updating your details via your account on the website or by calling our customer services team on the number detailed on the website. 

Last updated on 09 March 2023