FAQ's

DABBADROP - FAQ’S

How it works and Pricing

 

  • What is DabbaDrop?
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    DabbaDrop is a dinner delivery service. We deliver freshly-cooked, plant-based meals to your door in reusable dabba boxes, as rarely or as often as you like. We work on a pre-order system (you book and pay for your dinner in advance of us buying the ingredients), so that we always know how many we are cooking for. This helps us to cut down on food waste in the kitchen. 

     

  • What is a Dabba?
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    Dabba is Hindi for box, a stainless steel, tiered container sometimes called a tiffin tin, that is used all over India to carry home cooked meals. You can use yours as a lunch box while you are waiting for your next DabbaDrop delivery. It’s also great to bake brownies in or to make tofu shakshuka! 

     

  • How does DabbaDrop work?
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    From our website please select your plan frequency - either one per week or one per fortnight. Remember you can pause or skip deliveries whenever you like. 

    We’ll ask if you would like any add-ons like samosas or pickles and chutneys. Once you’ve chosen your plan and any add-ons, we’ll add the reusable dabba to your cart (for £15) - this will be yours to keep. 

    We email you on the Sunday of your delivery week to highlight which menu we are serving. If you’re happy to receive it, you don’t need to do anything. It’s easy to change, skip or cancel a delivery - you log in to your account, change your delivery date or pause for a few weeks. Or if you prefer, you can email us at hello@dabbadrop.co.uk

    Please let us know of any changes to your delivery or order by 6pm on Tuesday in the week of your delivery, as this is when you will be charged. This allows us to manage food waste in the kitchen. 

     

  • Can I keep my Dabba?
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    Yes. You buy your dabba stack at checkout when you first sign up with us for £15. We’ll bring it to you filled with our curries the first time we deliver. From then on we’ll swap it over every time you receive a delivery from us. Our riders will remind you to return your empty Dabba when they drop off your fresh dabba. 

    It’s important we keep the dabbas in this circular rotation, so we charge a late fee of £3 for each dabba not returned. 

    Please rinse your Dabba before returning to us - simply pop it in your dishwasher or hand wash with your regular washing-up liquid.

     

  • How much is DabbaDrop?
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    The price of each full 4-tier DabbaDrop - feeding two people (or one person, twice) - is £30. 

    We charge a one-off £15 for your reusable dabba - this is added to your order at checkout for ease. Should you decide to cancel, the dabba is yours to keep. 

     

  • What’s on the menu?
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    The Dabbadrop mission is to give you a night off - not just from cooking but also from any decision making. Our curated weekly set menus give you just that - a nourishing and balanced meal to help you unwind and relax after a long day. We are influenced by what’s in season and at the local markets and are inspired by Anshu’s family - who live all across South and SouthEast Asia.

    Our DabbaDrop meals feed two people, or one person, twice, and consist of: A Seasonal Salad, Vegetable Curry, Dal or Vegetable dish, Rice and 2 pieces of roti. Add-on items are extra. All our food is delivered cold, ice-packed and ready for you to heat and eat at your convenience. 

    Managing your subscription

     

  • Your account
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  • How do I log into my account? 
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    Login to your account via the website, or here: XXX

     

  • Reset your password
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    The first time you use your email address to log in, you'll be sent a One-Time Code. Once in, head to 'Account Information' then 'Set up password'.

     

  • Make changes
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  • Changing the day and date of delivery
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    Also in 'Account Information' click on 'Change your next Dabba date' to choose an upcoming date or change your delivery to Thursday or Friday deliveries. 

     

  • Add or remove sides
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    Click on the white box containing your account information, then 'Edit Subscription'. The list of sides showing are the ones you receive already, to add more, click 'Add Addons'.

    • Due a delivery? 

    You'll receive an email: 'It's DabbaDrop Week' on the Sunday prior to let you know what's a-cooking in the kitchen. We know plans change, and that's ok (you're a busy person!) You'll need to let us know of any changes before 6pm on Tuesday the week of delivery, as this is when you're billed. 

     

  • How do I pause my subscription?
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    We know life’s busy, and everyone needs a break now and again. To pause your subscription, simply log into your account or email us at hello@dabbadrop.co.uk

     

  • How do I resume my subscription?
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    To resume after you have been on pause, simply xxx

     

  • I want to cancel my subscription
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    To cancel, just xxx

     

  • Billing and Payment

  • When will I be charged for my Dabba?
    You will be charged on Tuesday 6pm in the week of your scheduled delivery.

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  • How do I apply a discount code? 
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    If you have a discount code, you can use this when you first sign up. To use your code, just enter your code in the box at checkout. 

     

  • How long does it take for my refund to reach my account?
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    If you have been issued a refund, it should reach your bank within 10 working days but may depend upon the terms of your bank account.  

     

  • My payment failed, what now? 
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    If your payment failed, you will receive notification from us xxx

    Sides, Add-ons and extra items

     

  • What are Add-on items?
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    When you choose your plan, you will have an option to add side items, like samosas, chutneys and pickles to your order. 

     

  • Are Add-on items recurring? 
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    Yes. You can add/remove/change these each week by logging into your account - though all changes need to be received before you are billed at 6pm every Tuesday. 

     

  • Do you deliver alcohol?
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    Yes - we feature our favourite cocktail and/or wine and beer each month. You must be over 18 to complete a purchase of alcohol from our website (we will ask for confirmation) and our drivers will follow the Challenge 25 policy.

    Reusable dabba tin, Cloths and Ice packs

     

  • Dabba tin
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    Our reusable dabba tins are made especially for us from food-grade stainless steel. They are oven and dishwasher safe and designed to be used again and again. 

     

  • Mine is broken
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    It happens! Just send it back to us as usual and we’ll repair it or use it to fix other broken dabbas. Nothing goes to waste. 

     

  • Cloths
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    We wrap all of our Dabba deliveries in a brightly coloured reusable cloth. We do this for various reasons: It helps keep your food insulated, it enables us to differentiate dabbas  destined for our allergy-free customers, it gives us insurance that your dabba will not come apart and spill your food and it helps you to keep your kitchen clean when unwrapping your dabba. Some customers use them as tablecloths or oven mitts. Please return the cloths to us - we launder them and reuse them again. 

     

  • Ice Packs
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    Deliveries

     

  • Which postcodes does DabbaDrop deliver to?
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    We currently deliver to the following postcodes -

    North London: N1, N4, N5, N7, N15, N16, N17, N19

    East London: E1, E2, E3, E5, E7, E8, E9, E10, E11, E17, E20

    South East London: SE1, SE4, SE5, SE14, SE15, SE22

    We are continually adding new postcodes to our delivery area, please nominate your postcode by clicking here: XXX

     

  • Contactless deliveries - how do they work? 
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    When COVID-19 hit London in 2020, we changed many parts of our business to ensure the safety of our staff and customers. One of the things we implemented was contactless deliveries. Our riders will knock or ring your doorbell, then place your delivery on the doorstep, step back, and wait for you to answer. If you’re not home, they will call you and/or leave your delivery in your specified safe place. 

    To return your empty dabba, please follow the same process: place the dabba on the ground, step back and our rider will retrieve it. 

     

  • Our fleet
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    Our team of dedicated and hard-working cyclists are the face of our business and have been trained to provide you the very best customer experience. 

    Our delivery team uses a combination of push bikes, e-bikes and 100% electric vehicles to ensure all of our deliveries are made emission-free. 

    Sometimes, unfortunately, accidents (and punctures) happen. If anything has the potential to affect your delivery or your food, you will be made aware by email, as soon as possible. 

    Love our team as much as we do? We’d love to hear from you by emailing us: hello@dabbadrop.co.uk. 

     

  • When does DabbaDrop deliver?
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    We deliver every Thursday or Friday (you choose) between 2-6pm in North and East London and 1pm-5pm in South London. You will be sent a confirmation of your 1 hour delivery window on the morning of your delivery by either email or SMS. 

     

  • What if I'm not at home to meet the delivery rider?
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    No problem! Lots of people aren’t home when we deliver. Life’s busy, so simply let us know a safe place we can leave your dabba if you’re not in (behind the gate, with a neighbour, etc.) and our delivery riders will leave it there for you to collect when you get home. Please be aware that we cannot be held responsible if your or goes missing 

    1. How can I change my delivery information?
      If you want to change delivery information, such as delivery time or delivery date, please log into your account via our website. You can also update your payment information, billing address and personal details in your account. 

    Inviting friends

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    ONLINE STORE ORDERS

    Delivery

    1. When will my delivery arrive?
      Don’t worry, we ship your order to you as fast as we possibly can. We dispatch Monday-Thursday using DHL 

    *Orders placed after 10am on Wednesday will be posted the following Monday.

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    Loyalty and referral

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    Refunds

    1. SOMETHING’S WRONG WITH MY ORDER, WHAT HAPPENS NOW?

    2. Yikes, we’re sorry about that. Ping us an email at shop@dabbadrop.co.uk and we’ll help you. 

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    Our brands

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    Sustainability and packaging

    1. WHAT'S WITH THE PACKAGING?

    2. Our boxes are fully recyclable – even the tape! The labels on our jars are compostable, and the glass goes in the glass bin. Or you can re-use them for spices, crayons, or as little flower pots.

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    Gifting

    1. Gift wrapping

    1. I’M ORDERING A GIFT, CAN I ADD A PERSONAL NOTE?

    2. What a nice idea! Of course you can. Just add a short note when you order and we’ll write it out on one of our postcards.

    1. Gift sets

    GIFTING

    Gift vouchers

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    How it works

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    Personalisation

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    Terms 

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    SUSTAINABILITY

    Our mission

     

  • Our sustainability mission
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    We want to change the way Britain does takeaway through better food, no waste, fair pay and zero emissions. Since we started in November 2018, we have saved over 100,000 plastic containers from being used by delivering in our dabbas (updated Oct 2020). We have also made over 25,000kms of emission-free deliveries! There’s still a long way to go and we can’t do it without you. Be part of the change.

     

  • Our sustainability pillars
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    We’re a circular economy business. Our four main sustainability ‘pillars’ are:

    • Plastic-free, reusable packaging: Our food is delivered in reusable stainless steel dabba tins preventing the use of disposable or single-use plastic that many of our on-demand counterparts use.

    • Massively reduced food waste. Our pre-ordering system means we always know how many we are cooking for, thus preventing food waste.

    • Emission-free deliveries. All of our deliveries are made using push bikes, e-bikes or zero-emission vehicles.

    • Tasty, plant-based nutrition. Our entire food offer is plant-based, therefore more sustainable as less land and water used to grow.

    Preventing food waste, creating plant-based menus, using reusable packaging and

    delivering with zero-emissions means we have a smaller footprint on the land, reduce

    demand for water and prevent carbon emissions.

     

  • DabbaDrop Impact report
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    If you’re interested in reading our most recent Impact report, please follow this link xx

    Packaging

     

  • Stainless Steel Dabbas
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    Our food is delivered in reusable food-grade stainless steel dabba tins. When you sign up for our service, you will be charged a one-off fee for the cost of your dabba which is then yours to reuse. We will swap your empty dabba with a full one, each time we deliver to you. Once we have your clean dabba back, it gets washed and sterilised before being filled with food and delivered to our customers again - thus continuing the reusability circle. 

     

  • Sides and Add-on packaging
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    Our sides items come in compostable paper with paper stickers or in our compostable PLA pots (made from plants). These pots can be composted by some local councils - if you are unsure what to do with them, please send them back to us on your next delivery and we will ensure these are composted for you.

     

  • Reusable cloths and ice packs
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    Our dabbas are delivered with an ice pack and wrapped in a coloured cloth. These are both reusable - please send them back to us when you return your empty dabba to our cyclist so we can wash and reuse.

    Food waste

     

  • How do you avoid producing food waste? 
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    Our customers pre-order their deliveries, so that each week, we always know how many people we are feeding. This means we can purchase the right amount of ingredients for the food we are cooking, preventing food waste. When we create our set menus, we carefully consider the ingredients we are using and we try to use as much of each ingredient as we can (for example: we cook not just the cauliflower head, but the leaves too!) 

     

  • Who do you partner with to ensure this? 
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    The very little food waste that our kitchen team do produce is taken away by our friends at Pale Green Dot (https://palegreendot.co.uk) whose zero to landfill policy guarantees that all waste collected is utilised to produce energy, fertiliser or new products. They provide us with traceability on where all waste goes, how it is recycled and what is produced from the recycled materials.

    Emission-free deliveries

    1. How are your deliveries made emission-free? 

    All of our deliveries are made by bicycle or e-bike which do not emit any fuel. Sometimes, we also use emission-free vans - all sustainable delivery services free from air and noise pollution. 

     

  • Will you continue to deliver emission-free even if you grow? 
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    Absolutely. Emission-free deliveries is one of our sustainability pillars and we will partner with like-minded logistics and last-mile delivery services to ensure this important value is never compromised. 

    Plant-based menus

     

  • Why are there no meat options? 
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    In a nutshell, meat is not environmentally friendly. Meat production is wasteful and causes enormous amounts of pollution, and the industry is also one of the biggest causes of climate change

    Eating meat doesn’t just hurt animals—it hurts people, too. It takes tons of crops and water to raise farmed animals. All that plant food could be used much more efficiently if people just ate it directly, therefore contributing towards the fight against food poverty. 

    Our menus are plant-based because we want to be part of the fight against climate change, 

     

  • Not even ghee or yoghurt? 
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    Nope. Did you know that every vegan saves nearly 200 animals per year? There is simply no easier way to prevent animal suffering than by choosing plant-based foods over meat, eggs, and dairy products… and we haven’t even started on the health benefits! 

    FOOD SAFETY AND CORONAVIRUS

    Allergens

     

  • Do you cater for allergies or dietary requirements?
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    When you sign up to receive DabbaDrop deliveries, you will be asked if you have any allergies or specific dietary requirements. This is a chance for you to tell us if you are allergic to any of our ingredients. Most of our menus can be made with substitutions for allergy-sufferers (Eg. Nut-free and Gluten-free) but sometimes this is not possible. If this is the case we will inform you. 

     

  • Allergy information for specific DabbaDrop Menus
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    On our website, you will be able to find allergy information specific to each dish. In addition to the dish-specific allergen information provided for each menu on our website and in our weekly menu email, we’d like to alert you to the fact that the kitchen we use for production and packing may also contain low levels of the following allergens: Soya; Sesame; Gluten, Sulphates and Mustard. Allergen matrix available on request. 

     

  • Your allergy-free DabbaDrop
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    If you have requested to receive an allergy-free dabbaDrop, this will arrive wrapped in a red cloth with your name tag and allergy-free information on it. We will have communicated this to our kitchen and logistics staff. 

    Contactless deliveries

     

  • How do contactless deliveries work? 
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    DabbaDrop operate a contactless delivery service. All of our delivery cyclists have been trained and briefed to deliver your dabba to your door, contactlessly. This means they will knock or ring your doorbell and drop your dabba on the doorstep before stepping back and waiting for you to receive. If you’re not in, they will leave it in your allocated safe place and we’ll let you know. 

     

  • What about returning my tins? 
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    We would appreciate it if you could return the dabba tins to our cyclists contactlessly. If you haven’t already left it out for us to collect, please leave the empty dabba on your doorstep, then take a step back before the cyclist retrieves it. 

    Ice packs

     

  • Why do you use ice packs? 
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    We use ice packs to keep your food at a safe temperature while it’s being delivered and until you retrieve it to heat or store in your fridge. 

     

  • How do they work? 
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    We wrap the ice pack around your already fridge-chilled food, to avoid the food warming up during delivery. 

     

  • What shall I do with it now? 
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    Please return the ice pack to us, along with your dabba and cloth so we can clean and reuse. 

    Our Kitchen

     

  • The Kitchen
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    Our commercial kitchen complies with food safety regulations and we do regular checks to ensure the safety of all the food we produce. We also enlist the help of external professionals to assess our kitchen operation to ensure our standards are the very highest. 

     

  • The Kitchen Staff
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    Our kitchen staff are trained professionals who have all the relevant Health and Safety qualifications.

     

  • Our Suppliers
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    Our ingredients are sourced from reputable, local suppliers who provide us with all the relevant documentation needed to comply with food safety regulations. 

    Food storage

     

  • How long can I store my DabbaDrop delivery?
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    Your food is designed to be heated and eaten at your convenience, however it will need to be consumed within 2 days. Please always store your delivery in a refrigerator when you receive it until you’re ready to heat and eat it. 

    Heating your food

     

  • How shall I reheat my food? 
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    To reheat, simply place all tins but the salad directly in the oven at 180 degrees for 30-40 minutes or decant to reheat in a microwave for 4-5 minutes on high. If using the oven, to avoid the rice crisping up, place the curry or dal tin on top of this so the rice steams. You can also use a stovetop - just decant the food into pots and heat through on a medium heat. Please never place the metal tins in the microwave and always ensure your food is piping hot (temp?) before you consume it. 

     

  • What’s this QR code on my roti packaging? 
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    For more information on how to heat your delivery, please refer to this QR code sticker which will be on your roti packet, wrapped inside your coloured dabba cloth. 

    ABOUT DABBBADROP

    What is DabbaDrop? 

    1. What? 

    DabbaDrop is a dinner delivery service. We deliver meals as rarely or as often as you like. We work on a -pre-order system so that we always know how many we are cooking for. This helps us to cut down on food waste in the kitchen. You book and pay for your dinner in advance of us buying the ingredients.

    1. Why?

    DabbaDrop was born out of a need for a convenient and tasty takeaway that doesn’t come at the cost of the planet. We were tired of ordering greasy, mystery-meat filled takeaways that were delivered in too many single-use plastic containers by a noisy motorbike. We want to change the way Britian does takeaway, and we’re starting with the nation's favourite - curry!

    1. Who?

    Anshu and Renee are neighbours living on the same street, and were initially brought together by their children. Juggling busy day jobs with family life, they bonded over a desire to build a business of their own; something that could work around the needs of their families, was planet-friendly and empowered them as women. DabbaDrop is very proud to now employ a brilliant team of over 15 staff including chefs, cyclists, operations, marketing and logistics gurus. 

    1. Where? 

    Our kitchen is based in East London (E10 to be exact), but we deliver to many postcodes around London (see here for the updated list) and we’re planning on expanding even further in the next year or so. Watch this space!

    1. When?

    DabbaDrop started in November 2018. Our first service fed just under 40 people. We now feed over 1000 conscious curry-loving Londoners each week on a Thursday and Friday.